Privacy Policy

Last updated on 15.03.2025

1. Introduction

At CLEAN ON LIMITED (We, Us, HOUSE BOSS), your privacy is very important to Us so we take your privacy and the processing of your personal data very seriously. That’s why we are committed to protecting and respecting the privacy of all users of our websites and other services we provide (“our Services”).

2. Scope

This Privacy Policy describes what information and personal data we may collect from you, as well as how we may use or share any information that we have collected, or you have provided to us, our contact details. Please note that we are only describing our own practices here, which apply to this website that we own.

3. Consent

When you use and provide information to us via website, you are accepting and consenting to our processing of your information in accordance with this Privacy Policy and our TOC.

4. Contact Information

If you have any questions about our processing of contact details, please feel free to contact our customer support: admin@houseboss.co.uk

5. Data Controller

For the purpose of the Data Protection Act 2018 (the Act), the data controller is:Name of the company: Clean On LimitedCompany registration number: 15631653
Registered number under the ICO: CSN1988644

Country of operation: United Kingdom

Postal address: The Old Tannery, 66 Hensington Road, Woodstock, Oxfordshire, England, OX20 1JL

6. Our commitment to privacy

We have adopted the requirements of the General Data Protection Regulation (GDPR’) to ensure that we fully comply with the principles of national data protection laws.

7. Information we may collect from you

We may collect the following information about you: your name, address, email address and telephone number, details of your household or business, any information about you or your property during and/or after the provision of the services in accordance with the TOC and any other information that you choose to provide voluntarily,

8. When we process your information

We process this information when you:
- submit or make a booking enquiry/order through our websites or by other means of direct contact with us;
- complete contact or enquiry forms on our websites:
- subscribe to our newsletter;
- complete any voluntary surveys;
- send us feedback via our website or other direct contact channels;
- respond to our marketing communications;
- correspond with us by telephone, post or email;
- report a problem via email.

9. How we use your information

We use your information to:
- to manage/respond your booking enquiry and to arrange the performance of services;
- to communicate any information about your booking with you;
- to fulfill our obligations arising from any contracts entered into between you and us;
- to provide you with requested information about products and services;
- to communicate with you about any comments, complaints, queries or feedback you might have about us or the Services;
- to give you the ability to interact with any service features on our website when you choose to do so with our online booking system;
- to notify you about any changes to our TOC
- to ensure that content on our websites is presented in the most effective manner for you and your computer and/or device.

10. Cookies

A cookie is a small piece of data that may be stored on your computer or mobile device, used to allow the website to “remember” you and your preferences over time. This also helps us to improve our Services. You can manage the cookies and whether you accept cookies or not on your computer or mobile device by accessing the browser settings. For most browsers, you are able to categorically accept, refuse or delete cookies at all times.

11. Third-party websites

When using our site, you may be directed to third-party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

12. Where we store and process your information

We are a national company active in the United Kingdom. Your personal data is stored and processed inside the European Economic Area (EEA), ensuring compliance with relevant EU legislation on personal data processing.
We are committed to securing personal information and any data we collect from our customers. We use physical, technical and organizational security safeguards to help protect your personal data that we have collected from unauthorized access and third parties. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our websites; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

13. Disclosure of your information

Disclosure within Clean On Limited
1. We may disclose your personal information to any member of our company.
Third party companies
1. We may disclose your personal information to third parties for the following purposes:
2. Provision of services
  1. We sometimes use our partners to carry out some services that you have requested. We will share some information that you have provided and needed in order to carry out the service such as names, addresses, means of contact, types of service, photos and videos that you have sent us during the booking process, specific requests.
3. Breach of agreement
  1. If you do not proceed with payments that you owe in relation to any services provided to you by Us, we may disclose your personal data to credit reference agencies or to fraud prevention agencies for the purposes of fraud prevention. Likewise, your date may be disclosed to debt collection agencies which may use your information to trace your whereabouts and recover the debts.

14. Security

We will secure personal information and any data we collect from you by using physical, technical and organizational security safeguards to protect the information from unauthorized access and third parties.
However, please note that any transmission over the Internet is 100% secure and we cannot guarantee the security of any information transmitted through our websites to make no assurance about our ability to prevent any loss or misuse. By choosing to share any information with us, you accept this risk.

15. Your rights

You as a user you have the possibility to claim several rights towards us. We will usually inform you (before collecting your data) if we intend to use your data for specific purposes. Such rights are listed below:
- you have the right to request from us deleting any personal data that we process about you. Your date will be deleted as soon as possible. If the personal data is needed for fulfillment of our contractual duties towards you or to preserve it with legal grounds, we will however not delete the information until the data is no longer needed. The personal data which no longer have a lawful right to process, will be delayed, without your explicit demand.
- You have the right to withdraw your given consent at any time. If you do so, we will erase such personal data which is not subject to any other legal ground than your given consent. The erasure will be done as soon as possible. Please note that your withdrawal of consent does not oblige us to erase personal data which is processed based on a contractual relationship or any other legal ground.
- You have, at any time, the right to receive confirmation from us as to whether personal data concerning you are being processed. You have also the right to access that personal data and to receive the following information:
  1. The purposes of the processing
  2. The categories of personal data concerned
  3. The recipients or categories of recipients to whom personal data have been or will be disclosed
  4. The envisaged period for which the personal data will be stored or the criteria used to determine that period
  5. The existence of automated decision-making and profiling
- You have the right to demand Us to correct any inaccurate personal data. You have also the right to complete incomplete personal data, taking into account our purposes of the processing, by the means of providing a supplementary statement.
- You have the right to ask us to restrict the procession of your personal data. This may be achieved if:
  1. you believe that the accuracy of the personal data is not correct, and the restriction shall be in place during a period that allows us to verify the accuracy of the personal data
  2. the processing is unlawful but you don’t want us to delete the personal data
  3. we no longer need the personal data for the purposes of the processing, but they are required by you for the establishment, exercise or defense of legal claims
  4. you have objected to processing concerning profiling or automated decision-making, whereby a restriction shall be obtained during the period when we assess whether our legitimate ground for the processing override your legitimate ground.
- you can retrieve the personal data which you have provided to us. You can demand that we transmit such personal data to another data controller if the personal data is collected based on your consent or if the processing of the personal data is carried out by automated means by us, if we deem it technically feasible.
- you can object ot processing of personal data concerning you. This can be done when the personal data is processed as part of automated decision-making, including profiling, and direct marketing, if such processing would be carried out (see “Personal data that we process” above).
- you can lodge a complaint with a supervisory authority regarding our processing of your personal data. Regardless of where we carry out our business, even if it is not in the member state which is your country of residence, you have the right to lodge your complaint to your national supervisory authority.
- Please contact our team if you have any question about your right by sending an email to admin@houseboss.co.uk . We will then review your request and get back to you within 30 days.

16. Changes to our Privacy Policy

We leave the right to change our Privacy Policy anytime without notifying our customers, we will update the “Last updated” date at the top of this Privacy Policy and may place notices elsewhere within the websites for a reasonable period of time. We advise you to check our privacy policy occasionally so you will be aware of the changes. Your continued use of the Services following any changes to this Privacy Policy will mean you accept those changes.

17. Contact Us

If you concern about this Privacy Policy and data protection, you can contact our information security team directly with all questions, comments and suggestions using the contact information listed below admin@houseboss.co.uk or