Terms & Conditions for End of Tenancy, After Builders Cleaning, Deep Cleaning Service

These terms are for HouseBoss’s End-of-Tenancy Cleaning, After-Builders Cleaning and Deep Cleaning Services. For our Commercial Cleaning Services terms, click here.

Last updated on 15.03.2025

1. Definition and Interpretation

1. Interpretation of the following words used in these TOCs:
   1. “House Boss”, “Company”, “us”, “we”, “our” means Clean On Limited.
   2. “Cleaning services” means the end of tenancy, after builders cleaning, deep cleaning service as indicated in the Quotation, Proposal or Email communication.
   3. “Cleaner”, “Cleaning Operative” – understood as the technician or firm / contractor providing cleaning service on the behalf of the Company.
   4. “Customer” or “you” or “your” means the person, firm, company or organization to whom the cleaning service are supplied by the Company.
   5. “Customer’s Address” – understood as the exact address where the Client wants the cleaning job to be arranged.
   6. “Area” means the area at the address specified in the Quote, Proposal or email communication.
   7. “Parties” means the Company and the Client, and “Party” shall mean either one of them.
   8. “Specification” means the specified Cleaning Services.
   9. “Other Charges” means charges for Additional Services.
   10. “Quotation” means our quotation for the provision of Cleaning Services.
   11. “Charges” mean the amounts set out for the cleaning service as specified in the Quote or any subsequent Agreements.
   12. “Cleaning Visit” – understood as when an operative goes to the customer`s house/flat so he/she can provide the needed cleaning.
   13. “Additional Services” means any additional services not included in the Quote and that must be agreed upon by the parties.

2. Contract

1. These TOCs are applied as a contract between Clean On Limited and the Customer. If the Customer places an order by phone, WhatsApp chat, or website forms for request, it will be considered as the Customer is agree and accept our TOCs.

3. Cleaning Services

1. The Cleaning Services will be provided in a proper manner for the Customer at the Area at the address specified in the Quote, Proposal or Email communication.
2. All cleaning products and equipment can be provided by the Customer. House Boss can also provide all cleaning equipment and products for an additional charge.
3. The Company shall supply competent workpeople with the numbers required, suitable for the types of work to be carried out.
4. The Company will regularly conduct its Quality Management System as regard work to be performed within the site with the rules, regulations, and requirements in force for the time being.
5. The Company shall undertake positive identification and Security Vetting, as set out in the communication, on all its subcontractors attending the Customer’s premises.
6. The Company will maintain its Environmental Management System and Health & Safety Management System.

4. Use of Subcontractors

1. We may use a sub-contractor to provide some of the Cleaning Services and/or any Additional Services where appropriate.
2. We will be responsible for the work of a sub-contractor to the same standard as stated in the Agreement and the Specification or as agreed by the Parties.

5. Your Obligations

1. The Customer shall provide free of charge light, water and other facilities which are required to provide the Cleaning Services.
2. The Satisfaction Sheet must be signed by someone who will take full responsibility to check our work at the end of the clean before the team leave site as once the Satisfaction Sheet has been signed this will agree that the work has been completed to the customers’ satisfaction.
3. The Customer agrees to pay any additional charges related to delays in carrying out the work or cancellations as a result of the Customer’s failure to allow access or provide proper instructions.

6. Quotation

1. Price is made in accordance with the job conditions at the exact moment, how many rooms, kitchens, bathrooms, toilets, shower rooms and in-suites. Be advised that this is not an hourly rated service and the number of workers arriving at your property may vary. The number of workers in a team also will not affect the initially given price and quality. The national average room sizes are used in order to calculate the quotations over the phone.
2. Separate quotes required for additional services like carpet and upholstery steam cleaning, washing of dishes, dusting books, cleaning walls/ceilings, cleaning balconies/terraces, cleaning patios/gardens/, external part of the windows or any external areas.
3. The Company forms and shares a quote after receiving a request from the Customer and this quote could be approved and proceeded with for a period of 30 days after firstly creating it.
4. We are authorized to accordingly change / amend the price provided if the client changes his/her requirements.
5. If there is some difference in the price, which is more than 10%, it will be discussed with the customer before starting with the job.

7. Vat

1. The charges quoted are exclusive of VAT which will be added to the amounts charged at the applicable rate.

8. Payment

1. The payment needs to be made by bank transfer before cleaning service being started.
2. If the payment is not made before a week of booked cleaning date, we leave the right to cancel the booked cleaning date.

9. Cancellation

1. The customer is allowed to cancel a booking with 48 hours’ notice without cancelation charge.
2. If the cleaning service is cancelled with less than 48 hours’ notice, we have a cancellation fee that is 50% of the booked price. But we don’t charge any cancelation fees if this service is re-scheduled for another date/time.
3. If the booking was made at very short notice with less than 48 hours until it takes place, the customer will be charged a cancellation fee for that.

10. Claims

1. The Company cannot be held responsible for any loss or damage unless notified in writing within two working days of the event that may give rise to a claim, as any delay makes an investigation difficult.
2. Also all surfaces like granite, marble, wood and so on are presumed to be prepared for cleaning (sealed) without causing any harm.
3. We will not be liable for the disposal of any items placed in, under or on wastepaper or rubbish bins.
4. Our Company will not take any responsibility for losses, expenses, damages, delays, costs or compensation (either direct, indirect or consequential) arising from or in any way connected with:
   1. It is impossible to provide services due to factors that are not under our control. Factors include but not limited: floods, weather condition, and inability to get access to the property, lack of water, electricity, and lighting.
   2. Third party entering or present at the Client’s premises during the cleaning process;
   3. An existing damage to Client’s property in the form of old stains/burns/spillages etc. which cannot be cleaned/removed completely by the Cleaner using the Customer’s cleaning equipment and materials.
   4. We cannot be held liable if any stains or dents on the carpets cannot be removed. The Customer understands and agrees that some stains cannot be removed completely. We do not have any responsibility to provide further cleaning or refunds in case any stains cannot be removed.
   5. Any damages worth £300.00 or less.

11. SUPPLEMENTARY TERMS

1. If the Customer would like their key to be collected by our cleaners from an address that is a different Post code from the booked one, then a £10.00 fee will be added. If the collected key should be returned to the pickup address or any other address, an additional charge of £ 10.00 will be applicable.
2. The Customer is provided with an estimate time based on the average time it takes to perform a chosen cleaning service for a property of similar size as it is very difficult to estimate precisely how long such tasks may take so a degree of flexibility may be required.
3. Accordingly to the Health and Safety regulations, our Cleaners will attempt to move furniture that requires no more than one person to lift/move them freely.
4. The Company leaves the possibility to change any part of these TOCs without giving any prior notice.

12. Liabilities

1. Employers Liability Insurance with a Limit of Indemnity of £5,000,000.
2. Public Liability Insurance, including Products Liability and Treatment Risks with a Limit of Indemnity of £10,000,000.

13. Applicable law

These TOCs are governed by the Laws of England.

These TOCs are subject to the exclusive jurisdiction of the Courts of England.

These TOCs are in regulation of the Consumer Rights Act 2015 and are not in imbalance in the parties’ rights or obligations under the contract.

The Terms are transparent for the purposes and expressed in plain and intelligible language and are legible.

The Terms are prominent for the purposes of the section and brought in such a way that Customers would be aware of them.

15. Trademarks

The House Boss name, logo, and company names, and other logos are trademarks of Clean On Limited. The use of any Marks or any other materials contained on the Website without the prior written permission of their owner, will be considered as prohibited.